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Residents of Ajnara Homes in Greater Noida West shut the society’s main gate on Sunday, October 25. They said delivery workers, domestic helpers and visitors were being turned away at the entrance. Flat owners say the curbs followed their decision to withhold maintenance charges over faulty lifts, irregular cleaning and other lapses. Police reached the spot, and residents returned to their homes later that day. The builder’s maintenance agency did not respond to calls and messages seeking comment.
What happened at the gate
The Ajnara Homes protest took place at the 15-tower society in Sector 16B, under Bisrakh police station limits. One account puts the start at about 6 pm, with vehicles queuing inside and around the complex while the gate stayed shut for several hours.
Residents said guards stopped staff from platforms such as Amazon, Blinkit and Flipkart, along with maids, electricians, carpenters and guests. Families had to collect groceries and medicines at the gate. Omkar Nirala, a Tower C resident, said his milk and bread order was held there on Sunday morning and he walked about 800 metres to pick it up. He said staff told him services were being denied because residents had stopped paying. Dinkar Pandey alleged that garbage collection had also been halted and that guests and service providers had been turned away on and off for nearly a month.
Police calmed the crowd and took the agency’s state manager with them, after which residents dispersed. AOA members and residents also met the Bisrakh station house officer, who assured them he would take the matter up with the builder’s staff. The management reportedly softened its stand after the standoff, and efforts were made to restore entry for workers. None of the accounts confirms that access is fully back to normal.
Four months, five months, two months
Ajnara Homes residents say they have withheld four months of maintenance charges and will resume paying once amenities are made available. The figure differs across accounts. In late September, the agency’s state manager said deliveries were barred only for households five months in arrears. He said relatives were not stopped and that those residents would have to collect orders at the gate. A report from the same week quoted residents as saying some owners stopped paying about two months earlier. A resident, Ankit, said garbage pickup had first been withdrawn from some non-paying homes, before the delivery rules came in.
Residents say they are not refusing to pay but want services restored first. Pandey said the agency had cited financial constraints, which residents did not accept, and he questioned how they were being billed. No account says how many households are in arrears.
For a related issue involving maintenance liabilities during property transactions, see Society Dues Before Selling a Flat: Buyer or Seller Pays?.
Complaints about common services
On October 10, residents were reported trapped in malfunctioning lifts three times in a week. In September, a resident claimed a Tower L lift had been out of order for nearly three months. Before Diwali, residents described irregular garbage pickup. On October 22 they alleged that waste lay uncollected for days and sewage water had spread across the basement parking area, and that repeated complaints to the health department had produced no action. Flat owners also pointed to falling plaster, unhygienic basements, sewage treatment plant breakdowns and weak security.
These are residents’ allegations. No inspection findings or official response has been reported.
Demand to hand maintenance to the AOA
Chandan Sinha, president of the apartment owners’ association, said residents want maintenance handed over to the AOA because the agency’s agreement expired more than four years ago. Residents have also sought removal of the existing maintenance team and action by the Greater Noida Authority against the builder, according to one account. The demand has been made publicly. No report describes a committee, a formal application or a transfer process under way.
For context on maintenance funds and the transfer of responsibilities to housing societies, see UP RERA Introduces New IFMS Transfer Rules for Housing Societies. The rules discussed in that article concern IFMS transfers and should not be taken as a finding on the Ajnara Homes dispute.
A legal question over the curbs
Section 22 of the Uttar Pradesh Apartment (Promotion of Construction, Ownership and Maintenance) Act, 2010 deals with cutting off or curtailing essential services in an apartment complex. The Act defines the “board” it empowers as the board of management of an association of apartment owners. Residents say the Ajnara Homes restrictions came from the builder’s agency, not from an association resolution. Whether gate access for deliveries and domestic help counts as an essential service, and whether the Act governs this arrangement, are questions the reports leave open. No ruling on them has been reported.
Where it stands
Reporting through October 26 shows no settlement in this apartment maintenance dispute. The management has not given its account of Sunday’s events, and whether the entry curbs remain in force is unconfirmed.
Ans 1. On October 25, residents closed the main gate after alleging that delivery workers, domestic helpers and visitors were being stopped. They link the curbs to a row over unpaid maintenance charges and complain of faulty lifts, irregular cleaning and sanitation problems.
Ans 2. It is in Sector 16B, Greater Noida West (also called Noida Extension), within Bisrakh police station limits. The society has 15 towers.
Ans 3. Residents say staff from delivery platforms, maids, electricians, carpenters and guests were stopped at the gate, so families collected orders there. In late September, the agency’s state manager said the curb applied only to households five months behind on dues and did not cover relatives.
Ans 4. They cite lifts that trapped residents, uncollected garbage, sewage water in basement parking, falling plaster and unhygienic basements. These are allegations. No official inspection findings have been reported.
Ans 5. Yes. The AOA president says residents want maintenance handed to the association, and no formal transfer has been reported. Under the UP Apartment Act, 2010, an association assesses each flat’s share of common expenses. It can ask the competent authority to recover dues unpaid for more than 12 months as arrears of land revenue. Section 22 separately deals with curtailing essential services.